📚 Guide by Safety Mom · Allstar Enviro Safety — The Communicating With Others is an online workplace safety course delivered by Safety Mom · Allstar Enviro Safety, Calgary’s Energy Safety Canada Authorized Training Provider. Self-paced, mobile-friendly, same-day certificate upon exam completion. Available across Canada.
🔗 Related Safety Mom courses & guides: H2S Alive Calgary · Standard First Aid Calgary · Oil Sands Safety Certs · Instructor: Arliss Levine, CRSP, CHSC
COURSE OVERVIEW
No matter where you work or what job you have, communication matters. We need to communicate with our boss, our coworkers, as well as our customers or clients—we are in constant communication with others. Therefore, it’s a great idea for everyone to build their personal communication skills. When we take the time to strengthen our communication skills, we become more effective at work, we get more things done, and people enjoy working with us. All of which makes for a great and rewarding work situation. The Communicating with Others course will provide you the information and tools you’ll need to strengthen your personal communication skills and become more effective at work.
Upon successful completion of this course, you should be able to:
- Monitor and improve your nonverbal communication actions
- Strengthen your ability to read other people’s body language
- Determine how you will talk about, promote and share the organization’s vision with others
- Create a concise branding statement to connect others to the organization’s vision
- Positively handle queries or complaints from your customers
COURSE TOPICS
- Nonverbal Communication
- Understanding Body Language
- Talk About and Promote the Company Vision
- Create a Vision Branding Statement
- Handling Customer Complaints
ONLINE COURSE DURATION
Approximately 50 minutes
PASS MARK
Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.
CERTIFICATE OF COMPLETION
Upon successful completion of this online course, a certificate of completion will be available for download and printing.
COURSE PREVIEW
Additional Safety Knowledge
Alberta Occupational Health and Safety Framework
Alberta’s workplace safety system is built on the Occupational Health and Safety Act, the OHS Regulation, and the OHS Code (which contains the detailed technical requirements). The three-legged framework applies to virtually all Alberta workplaces except federally regulated industries (which follow Canada Labour Code Part II). Workers have three fundamental rights: the right to know about hazards, the right to participate in safety decisions, and the right to refuse unsafe work without reprisal.
Employer, Supervisor, and Worker Responsibilities
- Employers must ensure the health and safety of workers, provide instruction and training, maintain equipment, and prepare a health and safety program (mandatory for workplaces with 20+ regular workers).
- Supervisors must take all reasonable steps to protect workers, ensure workers use required equipment and follow procedures, and advise workers of hazards.
- Workers must protect their own health and safety and that of co-workers, use required equipment, cooperate with the OHS system, and report hazards or incidents.
Failure to fulfill these duties can result in administrative penalties, orders, prosecution, and in severe cases criminal charges under the federal Criminal Code (Bill C-45).
Hazard Assessment — The Foundation of Workplace Safety
Every task should begin with a hazard assessment. Formal assessments identify hazards, evaluate risk (probability multiplied by severity), and prescribe controls following the hierarchy: elimination, substitution, engineering controls, administrative controls, and PPE. Field Level Hazard Assessments (FLHAs) are completed for each shift or task change. Job Safety Analyses (JSAs) document safe procedures for repetitive or non-routine work.
Communicating With Others — Ongoing Competency
Safety competency is not a one-time event. Workers require initial training before first exposure to a hazard, refresher training when procedures change, and periodic competency verification. Employer records must include worker names, training dates, course content, trainer identification, and assessment results. Alberta OHS inspectors routinely review training records during inspections and incident investigations.
Content reviewed by Arliss Levine, CRSP, CHSC — lead safety instructor at Safety Mom · Allstar Enviro Safety Calgary, an Energy Safety Canada Authorized Training Provider.
