📚 Guide by Safety Mom · Allstar Enviro Safety — The Supervisor Skills is an online workplace safety course delivered by Safety Mom · Allstar Enviro Safety, Calgary’s Energy Safety Canada Authorized Training Provider. Self-paced, mobile-friendly, same-day certificate upon exam completion. Available across Canada.
🔗 Related Safety Mom courses & guides: H2S Alive Calgary · Standard First Aid Calgary · Oil Sands Safety Certs · Instructor: Arliss Levine, CRSP, CHSC
SUPERVISOR SKILLS – DEALING WITH THE TOUGHEST SUPERVISOR CHALLENGES COURSE OVERVIEW
Every job has its own challenges. As a supervisor, you have the challenge of managing people, and this sets you apart from your employees. So, your toughest challenges are likely those related to your employees.
This program will empower you to do the right thing in tricky situations, which will further the long-term success of your organization, your employees, and you. After you’ve completed this course, you’ll be able to:
- Face any tough challenge in the workplace, using realism, restraint, and resolve.
- Resolve conflicts effectively between your employees, choosing the most appropriate strategy.
- Deal with layoffs in a way that minimizes their negative effects.
- Support employees who have performance issues while at the same time, build a strong case for discipline or termination if necessary.
- Handle your employees’ personal problems with sensitivity and fairness.
- Take control and responsibility in a crisis situation
SUPERVISOR SKILLS – DEALING WITH THE TOUGHEST SUPERVISOR CHALLENGES COURSE OUTLINE:
- Lesson 1: Introduction
- Lesson 2: Resolving Conflict between Employees
- Lesson 3: Dealing with Difficult Employees
- Lesson 4: Dealing with Personal Problems
- Lesson 5: Discipline and Termination
- Lesson 6: Dealing with Layoffs
- Lesson 7: Crisis Management
- Case Study: Apply What You’ve Learned
SUPERVISOR SKILLS – DEALING WITH THE TOUGHEST SUPERVISOR CHALLENGES COURSE DURATION: This course is self paced, and can be completed in approximately 60 minutes
SUPERVISOR SKILLS – DEALING WITH THE TOUGHEST SUPERVISOR CHALLENGES ASSESSMENT: Testing conducted in this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved on the first attempt.
SUPERVISOR SKILLS – DEALING WITH THE TOUGHEST SUPERVISOR CHALLENGES CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.
SUPERVISOR SKILLS – DEALING WITH THE TOUGHEST SUPERVISOR CHALLENGES COURSE PREVIEW:
Additional Safety Knowledge
Alberta OHS Requirements for Psychological Workplace Safety
Since 2018, Alberta has required employers to address workplace violence, harassment, and psychological hazards as part of their overall occupational health and safety program. Employers must develop policies, procedures, and training addressing bullying, harassment, workplace violence, and threats. Workers have the right to refuse work they reasonably believe would expose them to violence or harassment.
The Business Case for Workplace Wellness
- Untreated workplace stress costs Canadian employers an estimated $16–$50 billion annually in lost productivity, absenteeism, and turnover.
- Workplaces with strong psychological health programs report 25–40% lower turnover in high-demand industries.
- The National Standard of Canada for Psychological Health and Safety in the Workplace (CAN/CSA-Z1003) provides a voluntary framework used by leading Canadian employers.
- Mental Health Commission of Canada research shows every $1 invested in workplace mental health returns $1.60–$4.20 in productivity gains.
Supervisor Responsibilities
Alberta OHS Section 6 places specific responsibilities on supervisors: take all reasonable steps to protect workers under their supervision, ensure workers use required PPE, comply with the OHS Act and Code, and cooperate with joint health and safety committees. Supervisors are personally liable for OHS violations occurring under their supervision. Training in supervisory duties, hazard identification, incident investigation, and workplace investigations is essential.
Supervisor Skills — Building a Positive Workplace
Practical elements of a healthy workplace culture include clear communication channels, respectful conflict resolution, recognition programs, workload management, psychological safety (workers can raise concerns without fear of reprisal), and inclusive practices. Alberta’s duty-to-accommodate under the Human Rights Act extends to mental health disabilities and requires employers to accommodate to the point of undue hardship.
Content reviewed by Arliss Levine, CRSP, CHSC — lead safety instructor at Safety Mom · Allstar Enviro Safety Calgary, an Energy Safety Canada Authorized Training Provider.
